Policy, Grading & Shipping Info
SHIPPING:Combine items to save on Shipping: If you ordered multiple items that are compatible and can be packed together, you may receive a partial shipping refund. All shipping refunds are determined by surfnhula.
Within the US Mainland: will be determined by your address the board is being shipped to. See your item description for packing options: Please chose your packing option A, B, or C. Packing is an additional cost. Surfboard shipping cost in most cases will be COD- cash on delivery.
Within Hawaii: To pack and ship inter island costs approximately $120 per surfboard usually shipped by an ocean freight company. International: Shipping cost depends on your location and size of surfboard. Email us the location of a major airport nearest you.
INSURANCE:Most items that are fragile, breakable, and expensive will be insured. However, if you prefer to insure or not to insure your items, let us know after you have placed your order and we will contact you with your adjusted shipping cost. Keep in mind, we will not be responsible and will offer no compensation for uninsured items that are lost or damaged.
It is the customers responsibility to file and follow up on any claims for lost or damaged items with USPS. We do not guarantee shipments ever.
SHIPPING METHODS:All items (except for anything that’s too large like a surfboard) are shipped by USPS-Priority Mail Flat Rates, regular Priority Mail and First Class Mail. If you prefer another method, let us know how you want your order shipped and we'll do our best to accommodate you.
SHIPPING COSTS:Shipping costs are based on current Priority mail prices.
BOOK RATE/MEDIA MAIL:
Book rate/Media mail can take 4-8 weeks to receive. We don't encourage this type of mailing from Hawaii because this mail does not ship by air, it goes by ocean freight and can take up to one month to receive.
PAYMENT METHODS-U.S. & INTERNATIONAL:
GRADING:We realize different things have different methods of grading. For example; surfboards often grade on a 1 to 10 scale. Coins grade: uncirculated, mint, very good etc. We are not experts in all fields of collectibles, so we've applied one system to grade most items. This system we are using can become obsolete as we become more informed about our items. For now, here's how grading will work.
GRADING FOR POSTERS & OTHER PAPER
PRIOR SALES:All sales are subject to prior sales. We will make our best effort to keep all sales updated however, we are not a 9 to 5 business, as such, we may not be able to update as soon as an order comes in. An Item that has already been sold will state SOLD in the description and show a $0 in the price column. Items will go to the buyer who placed the earlier order. If funds are not received within 7 working days of order date or the date we contact you with your adjusted shipping cost, one or more of the items you requested may be sold to the next person wanting to buy that item. In the event your funds arrive after the 7 working days and one or more of the items you requested have sold, we will immediately refund the amount of the sold items and send any remaining items in your order to you.
RETURNS:All sales are final. Buyer must contact us within 3 days of receiving item for any issue. Because our items are usually rare, unique and/or original pieces, no exchanges can take place. Returns only for items that we have listed with accidental misleading information. No returns on items where your interpretation of condition is different from ours. We encourage you to look the photos over carefully and if needed, we can send more photos or answer any questions before you place an order. We reserve the right not to sell an item to anyone for any reason at our own discretion.
CONFIDENTIAL:We promise not to reveal any information regarding purchases, sales, trades or inquiries. Your privacy is important to us.
Your Success is Our Success:We always seek to inprove so we take to heart and will always welcome and encourage your feedback, suggestions or insights. As time goes on changes will occur in our website as well as our policies. We hope you enjoy surfing our site as much as we enjoy putting it all together. We take pride in our collections for sale.
OUR MOST SINCERE MAHALO AND WARMEST ALOHA!
WELCOME TO SURFnHULA!
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